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Your publication advertises Aroundabout car rental.
I wish to commend to you and your readers this car rental agent.
After an unfortunate start, I have received nothing but help and co-operation from their staff.
Do not heisitate to call them.
I particularly commend Gail Straus for her excellent service.
We hired a car from Around about Cars for our 4 week South African holiday picking and returning the car at Cape Town Airport. we also rented a Navman from them. All in all we found the service excellent, the car (a Nissan Tiida) went well and the price and value for money was the best we could find. We would certainly use Around about Cars again.
Good job! Looking forward to rent boats from you guys ;-)
The staff were most obliging and pleasant. Their offices & cars were spotless. I enjoyed doing business with them.
Thank you for the confirmation. I rented from Aroundabout during my last visit to South Africa and was impressed with the excellent service and quality.
Quick question: did I read correctly that I do not have to fill the car with petrol? Will I be charged for the petrol that is added? If I am charged, is it at the same rate at the pumps, or another price? Here in North America rental companies charge twice the going rate for petrol, so we always fill up right before dropping off the car.
Thank you for your continued excellent service and for letting me know about the petrol.
Don't worry, 20 Bloem Street is on our list of "first things to do in CT"
You have all been so kind and welcoming to your wonderful country (we know, we were there back in 2006)
PS If only to collect the wine and chocs . . . .
Janet and John
We swear by Aroundabout Cars, and couldn't imagine using another car hire company for our upcoming return to South Africa. This December we will return for the holidays and a chance to celebrate with family and friends.
Enjoy your day. Take care. I look forward to hearing from you soon.
Jasen Alexander van Kampen
Thanks for that it really is confusing on the E toll. Its a crazy idea anyway!
Earlier this year we decided to relocate to JHB from the Cape, after searching the net for vehicle hire & mailing some companies for quotes I came across your company. Your staff had all the patients with me as a 1st time user of this service. Your rates were great, you offered a large variety of vehicles & we found a suitable one. The rest is history..we collected our vehicle the Hyundai H1, went home & loaded. The vehicle was a dream to drive, we took it slow & enjoyed the travelling. It was back in time & our deposit was refunded timeously. We looked after the vehicle so obviously got our full deposit back as well. Thanks again to all the staff that had to deal with me - you made a great impression & so I am calling on you again...We need to go home!!"
I hired the H1 panelbus from yourselves in June this year when we moved from the Cape to JHB.
We had wonderful service & a great trip enhanced by this wonderful vehicle thank you! I am hoping we can do another trip with your company..
Thank you for the professional service Gail, Gladstone and team
Kind regards Nick
Your customer service is like nothing I have ever experienced.
I am very impressed already and I haven’t even met you.
"Thanks Gail you have been most helpful, we are looking forward to our trip to SA, it will be our 3rd visit but this time we can stay longer having just retired after 45 years working for ourselves ! After serving the public for the last 45 years I know and appreciate good service when I receive it ! Raymond Lodge"
Thank you very much for this good service. We will enjoy, thanks.
I just wanted to thank your team for their assistance with the hired car, I think it was O'Brien who met us at the airport. Good service.
"A HUGE thank you to Gail and team for their incredibly professional service and for helping us arrange our camper hire for our holiday.. It's not often I encounter South African service which is so helpful and so faultless... if you need a camper van or a holiday rental... THIS is where you should look 1st"
Having just arrived back in London following a most enjoyable stay in South Africa I felt I should write to say how pleased we were with both the drivers, Linda and Gladstone, you allocated to us as part of the car hire arrangement. They both were very polite and very helpful and Gladstone in particular was a first class ambassador for Around About Cars. We were impressed not only by his unfailing courtesy but also by his timeliness and extremely helpful disposition. I cannot tell you how grateful we are and as senior citizens it really was reassuring to have someone so caring and just so nice assisting us. When we next return to Cape Town I can tell you our first port of call for our car hire requirements will be you essentially because of Gladstone.
The car itself was not up to our usual standard but it was ok. Tempest were fine to deal with though the handover left something to be desired as we were largely left to fathom things out for ourselves. Linda did his best to bridge this gap and was very helpful. The boot of the Chevrolet was a bit on the sparse side and next time I will get you to try and get me a Toyoto Corrolo 1.6 automatic which I believe is in the same range.
Once again many thanks for your assistance. I shall be grateful if you will share my comments with Gladstone and Linda and thank them both very warmly on my behalf.
Awesome service from you guys as usual. Just can’t believe how easy it is to work with you.
We are impressed with the service offered by Around About Cars and will continue to make use of your services.
Thanks and regards,
Many thanks Megan. Gosh you are efficient and a joy to work with. Please pass this on to your boss.
This note serves to confirm that you have one staff member, Chemone, who goes the extra mile to assist prospective clients in a professional manner.
Her friendly and efficient way of handling our request deserves credit and want to thank her / you for the effort in making the reservation possible.
We will not hesitate to recommend and use your services in future.
Kind Regards & Best Wishes Over The Festive Season.
thank you very much for the good service. I was highly pleased!
With kind regards,
Subject: Re: vehicle hire group B 25/1 - 9/2 PE - CT - Marion Pienaar
Many thanks your e-mail with the quotation and I would like to make the booking so have completed the form below. Last time we were in the Cape we also used your company and picked up the car at the back of one of the offices after sorting out the paper work so not sure if you want my credit card details now. So please let me know.
I would also like to mention that having used your company before I find it remarkable that on both occasions your quotations were very competitive and your service extremely efficient. Well done. It is so refreshing to deal with a professional company.
Just a quick email to thank you for organizing the car hire & ramps for us in Cape Town.
Everything went really well, and your guys were so helpful – I was really impressed with the service levels.
Who would I contact to use you guys when my consultants travel to Jhb on business?
Hi, Gianluca from Italy.
Congratulation for your excellent service we recieved during our holiday in SA. We sure book a car again
from your company next time.
Thanks for all.
Gianluca & Francesca
We are delighted that Marcel Straub’s booking was handled so smoothly. He was very pleased apparently. We have a constant stream off guests passing through here in the season and if we have any more car hire requests we will certainly send them your way.
Yours in hospitality.
The Patch, Self-Contained Holiday Accommodation, Camps Bay.
I googled car hire in CTown this morning. Quite irritating exercise - got thru to two companies then struck gold.
I spoke to Shauvy, instant professionalism, extremely helpful and friendly, this man knows his game and that makes a change - there is absolutely no way we would use anyone but yourselves. Just to confirm Shauvy, our debit card will be ok.
Thank you much for "shortening" my journey to find a car hire.
Thank you for the below, we have always received a good service from you.
PRODUCTION MANAGER - Direct Mail
Dear Megan, Now that we are back in the uk I would like to take this opportunity to thank you and your staff for arranging our car hire so efficiently, the hole process went so smoothly and with no problems at all.
I would like to thank you personally and ask that you pass on my thanks and appreciation to a gentleman called Geoffrey who delivered and collected the vehicle, his manners were impeccable, he was polite and professional and a credit to his employer.
many thanks once again, if you ever need somebody to endorse or recommend you company you have my permission to give them my name.
best of luck for the future, Bob
I can't thank you enough; you have given us wonderful help. I'm sure your people at George will look after us very well.
I would like to thank you so much for the assistance given to Jocelyn Hollet in renting a vehicle. We appreciate the effort in the direct email explaining to her how the procedure works. We are lucky to be dealing with Around about Cars.
We would also like to wish you and the team at Around About a blessed Christmas and a Prosperous New Year.
Angie and Team. 1 On Queens
Just to say thank you very much indeed for your efficiency & speed in organising our recent rental in South Africa & naimibia, and at such a competitive rate. Some of the larger, more established car hire companies should take note of your genial manner & excellent vehicles.
we wanted to thank you very much. The booking, the treatment, the bringing
and the taking back ...everything was very good organized.
Your recommendable at all!
Thanks again and best regards,
aThank you, I got the car on Saturday without any problems. I would also like to mention how refreshing it was to have received such great service from your company. I would gladly recommend your company to anybody and would be more than happy to use your company again in the future.
To date we have had excellent service from aroundaboutcars.com and recently friends of ours cancelled their rental with XXXXX and booked on your website directly.
Looking forward to doing business in the very near future…
I've been so impressed with the speed of the responses I've been getting from you all at Aroundabout Cars! And with the friendliness and helpfulness of the responses as well! It's so wonderful to deal with people that make my life easy :) I'm going to tell all my friends who go to South Africa to hire cars from you because it's been such a great experience dealing with you. Thank you so much!!
Again many thanks for all your and Lyn´s help! You have given me an excellent service.
All the best,
Good morning, Ray,
Thank you to Around About Cars and to National Alamo for the prompt response. We’d be happy to use you again.
Everything went extremely well. Pick up was a breeze, so was drop-off. Thanks for your great service. Kind regards,
Ok. We are set. Thank you for the great service, I'm sure it will continue.
To this point you have outshone your competition.
I look forward to my trip.
I hope you’re well. I just wanted to tell you guys that I’ very happy with the service provided by your company. I’ve been working in my office for one and a half months and I must say that I think your service is brilliant, very friendly and reliable. I know that Gillian is away but if you could forward my e-mail to her it would be much appreciated. Thanks again
Should you require any further information, please do not hesitate to contact us.
First of all, I would like to convey my warmest regards to you. I appreciate all the assistance rendered, we had such a great time in S.A. Jo'burg. I was telling everybody how efficient AACars, and that if when they are going to rent a car, that they should get in touch with you. My husband is working for Lufthansa, so he is flying to Jo'burg almost twice a month, he will surely get in touch with as soon as he needed a car.
Once again, thank you so much, I will let you know when I am coming back again. Have a good day!
at your endeavour,
We had a wonderful time (six weeks) in South Africa.
Not at least because of the very good cars we could book from you!
Everything went well.
The National Parks and Reserves with wild animals, beautiful campsites,
the different landscapes and the interesting contacts with people – we enjoyed
it and thank you very much for your part.
Many greetings from
My husband (Robert de Comarmond) has just phoned me from Johannesburg and asked me to send you this email, to thank you so much for your service. The delivery of the car was quick and the car is a brand-new one.!
Thanks again for the excellent service from Aroundaboutcars!!
Louise de Comarmond
To The Manager, Aroundaboutcars . Cape Town.
In February of this year I was planning to be in South Africa and an extended stay in Cape Town for business from Dubai where I live. I asked a friend in Pretoria to recommend a car hire company, as I would be in SA for two or three months. He recommended your company.
We initially did have some communications problems with emails, as I believe the email address we had was a general one and maybe not all the emailed were received or read. Certainly we were close to giving up at that stage, as the initial communications were most frustrating.
When I arrived in Joberg I was provided with a National Car at the airport arranged by your Cape Town office, which was excellent. It was so good I decided to drive that Car to Cape Town. By then I had spoken to Lyn on the phone and she arranged that I have a smaller car for the month or so I was in Cape Town. This proved to be an excellent solution.
The service from your office was very good indeed and Lyn went out of her way to make sure that everything was OK with the car and the pickup and drop off.
I think I had more than two months rental from your company or with National via your company. It was always a pleasure to speak to your office and Lyn and the other staff made sure that I was always provided with fast service and a good car.
Overall I am most impressed with Aroundaboutcars and certainly it was Lyn as the main interface to customers who turned around a situation that did not have a good start to one which made my extended stay in the Cape and South Africa much more enjoyable and worry free.
I will certainly recommend your company to friends coming to SA and will use you again when I am in South Africa next summer. I would like to thank Lyn and the other staff I met in the Cape Town office for their assistance and excellent service.
Good day Ray, Geoff and Moni
Just a quick e-mail to inform you about the excellent service received. I phoned in yesterday requesting a quote on a car, a lady answered the phone and ending up doing what Thompson’s Travel agents are supposed to do. Instead of only giving me just a quote she informed me of things to do and places to see. She is a real asset to your company and thanks to her I’m not interested in phoning around for quotes, I’ve made up my mind and I will see you In September.
Drum roll please…
And the winner of the excellent service award goes to… Megan!!! (applause please)
Thank you very much Megan, I really appreciate all you assistance and effort. Its nice to work with people that has a passion for what they do!
I just had to let you know how 'IMPRESSED' I and my guests are with your company:
Last night Mr Karl Marshall was met at the airport by Johannes. They could not believe just how efficient, helpful and how he literally went out of his way to please his client. Having travelled to many countries in the world, these 2 American gentleman have not known 'SERVICE' like that before.
As mentioned to you telephonically, my dealings with Lynn have been just the same - fantastic !
You have an incredible team, and THANKS' once again to ALL . . .
With kind regards,
Leon Wasserman . . .
PS: What makes this service even more exemplary is, that the booking was a Group A and for only 3 days ! !
Just want to say that I'm sorry that we couldn't find the time to pop into your office! We've spent our last 2 days in Stellenbosch!
Since we couldn't meet in person, let's do it virtually... I have attached a pic of my boyfriend and me in this email. Just to get a face to a voice ;-)
Anyway, just want to thank you (and your team) for the great service and help!!! I appreciate it so much!
I will for sure recommend you guys to all my friends, family and colleagues when they are travelling to SA!
Hopefully I can go back to SA soon! There is still sooooo many things that we need to do and see!
So, if it's ok with you, I will keep you to your coffee/tea offer! For the next time when I'm in SA! ;-)
Thanks for all your help and fantastic proffessionalism, you are an asset to your company. I hope we meet again.
Hello Lyndall & all the fine staff at Aroudaboutcars,
I've received your reply to my query re the National's email address for which I thank you kindly. Please continue to keep up the good work and if/when I am back in Cape Town, I assure you I'll be looking for your assistance at that time.
Thanks again, Douglas Lomberg
Just booked a car for myself thru Lyn - love your staff, they're so efficient! Thanks too for the discount - really appreciate it!
Take care out there & if I don't chat before silly season gets way out of hand, have a magic one & all the best for an awesome 2007!!
Please pass my greatest THANKS to Linda for his dedicated work. He helped us in many ways with kindness, profesionalism and precision ( very important for Swiss folks ! ).
We really appreciated dealing with him and the backoffice too.
With my best regards,
I am writing to thank you so much for your assistance in helping me arrange car hire for my family of 11 who are here on holiday from Canada. Organising the logistics of their travels from Cape Town to Lesotho has been pretty challenging as there were people being collected and dropped off along the way. Gail has been amazing. I have had to get quotes, book vans and then extra cars, change dates and then cancel cars and re-book. Nothing has been too much trouble for her. The trip has been a wonderful success thanks to her efficient service. I highly recommend Around about Cars.
To whom it may concern,
I am writing today to thank you for an excellent customer service experience during our holiday in South Africa.
Raymond and his colleagues in the Cape Town office, spent hours on the phone and on site in order to handle a challenge we had with our foreign credit card. We had multiple car reservations with your company while traveling all over South Africa. Raymond stayed in communication with us via e-mail; he verified in each new city that our service would be smooth. Raymond was wonderful to work with and his service was outstanding. All the cars were in good condition.
We very much appreciate the excellent customer service your staff gives. As a result of the help we will certainly be using your service again and will also recommend you to friends traveling in South Africa.
Again, thank you and Happy New Year,
Good Afternoon Busi,
It is a pleasure, you guys have been very supportive and have answered all my emails in quick fashion it would be an honour to pop in a say hello tpo you all, it's a shame you guys don't branch out your company in the UK we could do with staff like you guys, eveyone is very dull over hear in London ha ha apart from me of course ha ha.
So it looks like my card will work with your company thats great and yes Johnnyboy always has a plan b ha ha. I like the way you said "you and your Mrs to be" im sure we can make a Londoner out of you busi ha ha very english :0) but once again a big thank you to everyone in your team, I'm looking to book cars for my wedding as it is being held in Cape Town so I will defiantly be doing business with you guys again a very lovely service you provide with a great sense of humour as well.
Have yourself a grey wet evening and I will havde myself a very cold one indeed as it's freezing this side of the world ha ha, Bai Dankie to everyone ( I'm learning Afrikaans ha ha),
We thank you so much for the good services on hiring the car by aroundaboutcars;
We have given your email at friends of us which are coming to South Africa in januari 2011. In the meantime my best wishes for X-mas.
Two weeks ago, I rented a Land rover 3 and as I was very happy with the service provided, I would like to thank you very much again for your service. Kind regards
Dear Kirstin and Lyn,
thank you for your quick answer and checking on the invoices.
We are very satified about your services and will surely recommend your company to other travellers.
I would like to express my heartfelt appreciation for the service I received from Raymond.
The service was invaluable. Raymond did an excellent job (Ref. Mr Zungu-147665818 )he is not only give service he is also passionate ,empathetic and patient , I also noticed that all other workers are giving excellent service ( the way they handle telephone)
I would like to compliment you on your fabulous staff.
On Wednesday last week (23 September) I called your offices (after finding you on the internet) to hire a vehicle as I couldn’t find any through the usual vendors. Everyone was fully booked.
I needed a car for one day (Friday) as I was attending a funeral.
Bianca took my call and did her utmost to assist me in obtaining a car (apparently it was the last one on the lot!).
She was courteous & professional throughout our exchange. Even going the extra mile to make sure I did not have to trek through to your Cape Town offices late on Thursday night to sign paperwork. She agreed to arrange for the driver to complete all the forms at the airport.
On arrival late Thursday night I was met by O’Brien. I was extremely wary of what the procedures would be and who would be waiting for me at the other end.
But in fact it was an awesome experience. O’Brien was friendly, efficient and professional. He assisted me with all the paperwork, explained drop off procedures, extra insurance costs, etc. He even graciously agreed to drive me out of your extremely confusing airport!
When I returned the car on Friday afternoon he even remembered where I had said I was going and was concerned enough to ask how things went. Excellent customer service!
He is indeed an asset to your company.
Thank you so much for turning my sad experience into a comfortable one. I didn’t have to worry about the car side of things at all, just concentrate on the funeral.
I understand the pressure your staff must have been under this particular weekend and I commend them and yourselves as management for their professionalism.
I work at a college and I teach marketing and customer care and I will certainly use your company as an example of good customer service.
Dear Lyn and the rest of the team,
Just a short note to thank you for the friendly attitude and professional way you handled our rental car requirements.
The car was superb and we had no problems whatsoever. We filled it with petrol but when we delivered it to Tempest rental at O. Tambo airport it was between 3/4 and full. We took the car to a car wash prior to dropping it off so the attendant could confirm it was unmarked; not even a stone chip . Which was amazing considering the mileage.
As mentioned when we first made contact, we travel a lot and use rentals frequently. Our experience with you has been right up there with the very best so please feel free to use this testimonial if need be.
To summarise, friendliness,efficiency, standard of vehicle, value for money and communication could not be faulted, expect great reviews from me in the future!
Thank you for the information. And yes, we did have a stunning time with the vehicle :) Thank you for the great service we have received.
Sorry about all the confusion. We had decided to spend a few days with a friend at waterfall ,just a short way from Durban, for convenience for the airport. We obviously assumed that we would be able to leave S.A. within a few days. This as you are aware developed into two weeks nd we thought that we were never going home. You were obviously concerned as we were not in contact. I hope you can understand that we had no method of picking up E.Mail and did not realise there was a hunt on for us !!
We want to say thank you for your concern and for the service provided with the car rental.It was everything you said it would be. Everything about our stay in S.A. was first class until the volcano blew its top !!! Then things started to go wrong.
Anyway we appreciate your help and service
How are you all today?? Everything is good this side I hope my card details were all ok??? Once again I would like to thank you all for the fine service you have provided it's a pleasure doing business with you and will look forward to doing more business again in Sept :0)
Best Wishes from the U.K
I have been pleasantly surprised with services rendered by Around About Cars in Cape town.
I'm in Phalaborwa and needed a rental car urgently.
So many factors contributed to making it a potentially impossible situation, but Busi (I don't know the surname) responded quickly and helped open-heartedly.
The responses are personal, professional and friendly!
I would suggest Around About Cars to any individual who ever needs a rental vehicle.
AND also to inform Around About Cars in Cape Town that they truly have a jewel in Busi.
What an absolute pleasure to work with service orientated people!
Thank you, Busi!
from: Phalaborwa, Limpopo