TERMS AND CONDITIONS
GENERAL
Rates Include:
Contract fee on Standard Cover $40
Unlimited kilometres
Airport delivery and drop off
Theft waiver
Collision damage waiver
14% VAT
Tourism levy and airport surcharges
Cell-phones are only available at airports from CELLUCITY
Rates Exclude:
One Way Drop Off interbranch in South Africa $500 Per One Way
One additional driver free
Young drivers surcharges (must have had license for at least 2 years)
Excess (Super Cover does not include acts of negligence, tyres, hub caps, windscreens and torn upholstery)
Accident Claim administration Fee: $ 400
Fine handling fee: $ 250
Extension rates (if you extend your rental without approval)
Baby seat
PAI (Personal Accident Insurance) per day per Rental Agreement
Daily rates are calculated strictly in cycles of 24 hours, from time of pick up to time of drop off.
The renter will be billed directly for additional rentals days at extension rates, should the vehicle be returned late.
Should a vehicle be returned with excessive dirt, the valet charges will be billed directly to the renters credit card.
The renter is liable for water and under-carriage damage to vehicle.
FACTORS THAT NEGATE WAIVERS - GROSS NEGLIGENCE
Gross negligence
Driving under the influence of alcohol or illegal substances
Unauthorised persons driving the vehicle
Unauthorised cross border rentals
Not adhering to traffic, road and driving regulations
Unsuitable driving or road conditions
No other vehicles involved in the collision unless exceptional circumstances apply
Not reporting the collision to Car Rental and the nearest Police Station
Failure to obtain authorisation from Car Rental to extend the pre- booked rental period
Failure in reporting the loss to Car Rental within 3 hours in the event of theft
Failure to produce the vehicle keys in case of theft unless exceptional circumstances apply
Not reporting the exact details of the last known location of the vehicle prior to theft
DRIVING REQUIREMENTS
Government Legislation requires that whilst driving, the driver/s are required to have a valid unendorsed driver's license in their possession.
Driver/s must have obtained their license at least two years prior to renting a vehicle with Car Rental.
An International Driver's license is not required, provided the original license is in English.
BREAKDOWNS
What to do in the event of a breakdown?
Contact Car Rental on the emergency Roadside Assistance - number will be provided to you upon arrival (please use the international dialling prefix if phoning from a roaming mobile phone)
The Renter will be assisted with the following:
Flat Tyre Assistance
If the vehicle's spare tyre is inflated and serviceable, it will be installed to replace a flat tyre. When a serviceable spare tyre is not available, towing will be provided, at the renters expense.
Battery Jump-Start
If the vehicle's battery is dead, the service provider will jump-start the vehicle.
Vehicle Lockout Service
In the event of keys been locked in the vehicle a locksmith will be appointed to unlock the vehicle, at the renters expense.
Emergency Fuel Delivery
If the vehicle runs out of fuel, a limited supply will be delivered, to enable you to reach the nearest service station. (Cost of fuel for your account).
Extrication/Winching Service
If a vehicle becomes stuck, it will be extricated or winched as long as it is adjacent to a passable, established road or thoroughfare and can be safely reached
from the hard road surface, at the renters expense.
Towing Service
Sometimes a breakdown will occur at inconvenient locations.
If the vehicle breaks down and requires towing First Car Rental will appoint a towing operator to tow the vehicle to the nearest repairer, at the renters expense.
Message Relay Service
Car Rental will relay a message to a family member, friend or colleague in the RSA in the event of a breakdown or accident.
Renters are requested not to replace or repair any vehicle parts unless authorised by Car Rental.
Renters who fail to get prior authorisation from Car Rental will not be reimbursed for expenses incurred.
ACCIDENTS/THEFT
What to do in the event of an accident or theft?
Renter is required to contact Car Rental immediately
A full report must be made to the nearest Police Station within 24 hours where an accident has occurred and immediately in the case of theft.
A Case Reference number must be obtained from the Police Station
An Accident & Theft report must be completed within 24hrs of incident occurring, these are obtainable from any Car Rental branch.
Personal belongings stolen or lost during an accident are not covered (it would be advisable for Renters to obtain personal belonging insurance prior to their trip.
A Claim handling fee will be levied for all incidents
TRAFFIC FINES
Should the renter disobey the traffic regulation which results in a fine, such amounts will be debited to the clients credit card including a handling fee.
COLLISION DAMAGE/THEFT WAIVERS
The renter is responsible for the excess amount (subject to product sold) i.e. EXCL = Full vehicle value; STD 150 = various excesses subject to vehicle group; EXEC = Nil
Please note that a renter is responsible for the full value of the relevant vehicle, should theft/accident be caused due to negligence (see "II" for detailed list of factors that negate the waivers)
A claim handling fee will be applied and charged to the renters credit card, in the event of damage/theft of the vehicle
Collision damage waiver only covers damage to the Car Rental Vehicle.
CROSS BORDER EXCESS
The applicable excess amount will double, should the accident/theft occur outside the borders of South Africa (i.e. Namibia, Zimbabwe, Mozambique, Botswana, Swaziland & Lesotho)
Exception to the rule: Executive Waiver - e.g. SA Executive Waiver taken, the relevant vehicle's Super Waiver Excess applies.
PERSONAL ACCIDENT BENEFIT
Should Personal Accident Benefit be purchased - All the occupants in the vehicle are collectively covered for death, disability and medical expenses
up to a maximum of $20 000.00
THIRD PARTY CLAIMS
Should the renter be involved in an accident where the cause was not that of the renters, the renter is still responsible for the non-waiverable excess until such time as Third party Recovery has been paid to Car Rental, Car Rental will then re-imbrues the renter.
The amount re-imbursed will be subject to the Third Party Recovery amount.
CROSS BORDER TRAVELlING
A letter of authorisation must be requested at the time of reservation for all cross border travelling.
4 Days advance notification is required for Zimbabwe as Authorities now require the original registration documents for all vehicles crossing the border
Car Rental will not be held responsible if a renter is refused entry into another country.
Vehicles are permitted into Botswana, Lesotho, Swaziland, Zimbabwe, Namibia and Mozambique.
Vehicles are NOT permitted into Angola and Zambia (Zambia is in review but T&C will only be updated once decision is reached)
A non-refundable fee will be levied for vehicles crossing any of the below mentioned permitted borders and is payable directly by the renter.
A penalty fee of up to ZAR5000 may be levied if the documentation is not produced.
The following vehicles: E (SDAR), Z (SCAR), K (PDAR), F (SFAR), I (IVMR), Y (LVMR) & R (SDMR) are not permitted to cross any of the following borders: Botswana, Zimbabwe, Namibia and Mozambique
Cross border to: Namibia, Lesotho, Swaziland, Botswana, Mozambique and Zimbabwe involves a fee of R 500 per border once off.
ONE WAY RENTALS
Please refer to the table provided on rate sheets for detail (ask reservation consultant)
One way rentals to South africa $ 3000.
DELIVERY & COLLECTION
Ask reservation consultant for details
EQUIPMENT
Available on request at time of reservation and will be charged directly to the renter at time of rental (Car seats, GPS, Cell phones etc.)
YOUNG DRIVER/ADDITIONAL DRIVER
Applies to any renter not in possession of a valid, unendorsed driver's license for a minimum of two years.
Ask reservation consultant for details
CONTRACT FEE
A contract fee per rental will be charged directly to the renter at time of rental
NO SHOW CHARGE
A no show fee will apply if a reservation is not cancelled before rental is supposed to take place
DEPOSITS- EXCESS AND FUEL
A deposit for the applicable excess/liability and fuel is required on initiation of the rental.
The renter must be in possession of a credit card irrespective of product selection.
The prices are quoted all inclusive *unlimited kilometers, *pick up and drop off at any major airport, a *city map, *tourism levy, *airport taxes, *VAT and we can assist with a cell-phone or GPS @ $ 59 per day (excess $ 1500). Please remember that the hire is always calculated in *24 hours cycles.
FUEL
Credit Cards are not accepted at petrol stations in Southern Africa.
Fuel can only be purchased with cash
If a tank of fuel was not pre-paid (exclusive product selection), the renter either has to fill the tank before returning the vehicle or alternatively the renter can return the vehicle to Car Rental and pay for refuelling upon return.
Each vehicle is refuelled on termination regardless of the fuel gauge indicator.
EXTENSION OF RENTAL
If the renter wishes to extend the rental beyond the original return date, authorisation must be obtained from Car Rental. Failure to do so will result in Car Rental reporting the car stolen and it immediately negates all waivers
Additional days will be charged directly to the renters credit card at the extension rates
RENTAL REQUIREMENTS AND PAYMENT
A valid voucher and credit card ( for additional charges) must be produced at time of rental.
Accepted credit cards are Visa, Master, Diners and American Express.
Name, address and telephone number
Local contact details
Driver's License and passport.
GRAVEL / RURAL / DIRT ROADS
The renter will be covered by the relevant waiver option, provided they have adhered to all traffic laws i.e. the speed limit and were NOT the only vehicle involved in the accident (another vehicle or animal to be involved).
Each incident is evaluated individually, on its own merit.
Speeding is the major cause of accidents on rural/gravel/dirt roads in both South Africa & Namibia.
The relevant waiver will not cover any damage if any of the Gross Negligence
Factors (see "II") were not adhered to - in other words, the renter will become liable for the full value of the vehicle should any of the Gross Negligence factors apply to their accident.
* All Terms & Conditions are subject to change without prior notice
