Please note: Ensure that you read your terms and conditions thoroughly when signing your contract as they may vary according to suppliers. Below are just general guidelines. We have taken every precaution to ensure that the terms and conditions are current for all our suppliers.
 
TERMS AND CONDITIONS
 
Rate Include:
PAI (Personal Accident Insurance)
Unlimited mileage
Airport Surcharge
Tourism Levy
Value Added Tax at 14%
Carbon Emissions Tax
 

Rates Exclude:  
Windscreen and tyre insurance N$28 per day
Additional Driver charge N$334.00 per rental, per driver
Young Driver surcharge N267per day, per driver
Optional equipment - baby seats N$400.00 per rental
Contract fee N$77.00
Traffic Fine Handling Fee N$253.00
Claim Handling Fee N$799.00
Garmin GPS Unit N$106.00

 
 
Delivery/Collection Fees: N$ 400.00 within 25km radius from nearest office – 25km+ N$15.00 per km thereafter.
After hour Delivery/Collection Fees: N$ 666.00 within 25km radius from nearest office – 25km+ N$15.00 per km thereafter.
 
One Ways fees applicable to rentals terminating in excess of 150km – R 1331.00 within Namibia
 

 

Windhoek to Swakopmund N$ 1331
Windhoek to Walvisbay N$ 1331
Windhoek to Tsumeb N$ 1331
Windhoek to Ondangwa N$ 1997
Windhoek to Oranjemund N$ 3328
Walvisbay to Oranjemund N$ 4659
Walvisbay to Ondangwa N$ 1997
Walvisbay to Tsumeb N$ 1598

 

CROSS BORDER TRAVEL
A non-refundable fee of will be levied for all vehicles crossing boarders:
 
Cross border charges (NON-REFUNDABLE AMOUNTS):

Botswana N$1012.00
Swaziland N$1012.00
South Africa N$1012.00
Lesotho N$1012.00
Mozambique, Zimbabwe & Zambia N$2420.00
1. A letter of authorisation must be requested at the time of reservation for all cross border travelling.  Specific cross border information may be obtained from Europcar’s Central Reservations Office.
2. Europcar will not be held responsible if a renter is refused entry into another country.
3. From South Africa vehicles are allowed into Namibia, Botswana, Swaziland, Lesotho, Mozambique and Zambia.  Vehicles are not allowed into Angola or Zimbabwe.
Mozambique & Zambia        :
Only car groups A, T, B, C, D & F are allowed to cross into these countries.
International passport holders (not African) are permitted to cross with groups V, P, W, S & E.
African passport holders must have Directors approval for all rentals crossing these borders (all vehicle groups).
4. From Namibia vehicles are allowed into South Africa, Botswana, Swaziland, Lesotho, Mozambique and Zambia.  Vehicles are not allowed into Angola or Zimbabwe. 
ONE WAY DROP OFF’S ARE NOT PERMITTED INTO MOZAMBIQUE OR ZAMBIA
5. A non-refundable fee of will be levied for all vehicles crossing boarders:
6. An additional excess of CUR 7 500.00 applies on all rentals (regardless of which rate applies to the rental) where the accident has occurred in Mozambique or Zambia. 
RENTER’S OBLIGATIONS
The VEHICLE shall be at the sole risk of the Renter for the RENTAL PERIOD.
 
1. The Renter shall not:
 
1.1 hire or lend the VEHICLE to anyone;
1.2 permit the VEHICLE to be in the possession or control of anyone other than the additional driver;
1.3 cause or permit the VEHICLE to be driven unlawfully or illegally or to be used for any unlawful purpose or for a purpose for which it was not designed or in such a way as to increase the risk of it being damaged or lost, or to be overloaded;
1.4 cause or permit the VEHICLE to carry any passenger or goods for reward or for racing; or
1.5 cause or permit the VEHICLE to be exposed to the risk of damage in or by any civil or public disturbance or unrest.
 
2.   The Renter shall take all precautions to protect the VEHICLE from theft and damage and shall lock and immobilise the VEHICLE and activate the burglar alarm when the VEHICLE is not in use.
 
3. The renter must read and accept the terms and conditions of the Rental Agreement.
 
4. When receiving and returning the rental vehicle, the renter must agree with the vehicle condition as noted on the respective vehicle inspection record and sign acceptance.  The onus is on the renter to sign off the Pre and Post Rental Inspection Record.
 
5. If for any reason the renter is not satisfied with the vehicle supplied, he/she must inform Car Rental staff within the first 2 hours of receipt of the vehicle.  Failure to do so may negate any claim for compensation.
 
6. It is recommended that the renter retain his copy of the Rental Agreement for reference on return of the vehicle.  Failure to do so may result in unnecessary delays in the processing of any claim.
 
7. The renter will be required to supply the following –
 Credit Card
 Name, address, telephone number and e-mail address
 Local contact details
 Valid unendorsed driver’s licence
 Passport or ID (South African Residents)
 
8. A valid credit card must be produced at point of rental. Accepted credit cards are Visa, MasterCard and Diners.  An additional credit card may be requested at the discretion of the company.  No Debit Cards, including Maestro and Electron are accepted.
 
9. If the renter wishes to extend the rental beyond the original return date as specified on the Rental Agreement, authorisation must be obtained from Car Rental.  Failure to do so will result in the Car Rental reporting the car stolen and immediately negates cover.   Penalties may be incurred.
 
10. Should a vehicle be returned with excessive dirt, it will be valeted and a minimum charge of N$ 799 will be billed directly to the renter’s credit card.
 
11. Should the renter disobey a traffic regulation which results in a fine such amount will be debited to the client’s credit card.  A handling fee of N$ 253 will be levied.  Traffic fines can take up to three years to receive and charge.
 
DRIVER REQUIREMENTS
1. Hold a valid unendorsed driver’s licence.  Exceptions will be made for certain endorsements related to speeding  Whilst driving the renter is required to have a valid unendorsed driver’s licence in their possession at all times.
 
2. Minimum age is 23 years, there is no maximum age.
 
3. Driver’s under the age of 23 years are permitted, provided they have been in possession of a valid unendorsed driver’s licence for a minimum of 2 years.  A Young Driver Daily Surcharge will apply.  South African residents must be a minimum of 23 years of age.
Terms and Conditions and rates are subject to change without prior notice. 
Around About Cars is not liable for any loss or damage caused by entering with any other car hire company.
 
Terms and Conditions and rates are subject to change without prior notice. 
Around About Cars is not liable for any loss or damage caused by entering with any other car hire company.

 
An additional excess of N$7 500.00 applies on all rentals (regardless of which rate applies to the rental) where the accident has occurred in Mozambique or Zambia.
 
 
 

SECURITY AUTHORIZATION – A security deposit will be authorized on your credit card at the beginning of the rental.
Classic (Standard) cover – Excess amount plus N$ 1500.00 security deposit
Classic Plus (Super) cover – Excess amount plus security deposit N$ 1500 (SA or African passport holders Excess plus N$ 1500 security)
 
Full rental amount is billed upfront
 
 
DAMAGE AND LOSS WAIVERS
1. Damage and Loss Waivers are included in the product.  Please refer to rate grids for details of exactly what is included and excluded for each product.
 
2. Waivers must not be regarded as insurance.  When waivers are purchased (generally included in the rates) the Car Rental right to recover the total damage or loss amount is waived or partially waived.
 
3. It is essential that The Car Rental is advised of which option the client has purchased at the time of reservation.
 
EXCEPTIONS LIABILITY
1. Where damage to a vehicle is caused by the renter and no other vehicle is involved, exceptions liability will apply.
 
2. If The Car Rental deems the renter has driven or acted negligently the renter shall be liable for the full value of any damage, loss, towing or storage.
 
3. The renter shall be liable for any costs relating to undercarriage and water damage as neither item is covered under the damage and loss waivers.
 
EXEMPTION
The Car Rental shall not be liable for any damage or loss, whether direct or indirect, arising out of any defect in or mechanical failure or the safety of the VEHICLE or the driving or use thereof or caused by any fault of ours, our agents or our servants, nor for any indirect loss, consequential damages, loss of profits or special damages arising out of any of the a foregoing and for any breach by us of this agreement. No warranties as to the condition, state of repair, performance capabilities, year of manufacture, odometer reading or anything else concerning the VEHICLE are given by us.
 
PERSONAL ACCIDENT INSURANCE
1. Unless otherwise specified, Personal Accident Insurance (PAI) is included in the product.
 
2. All occupants in the rental vehicle are collectively covered for death and disability up to a maximum of N$ 25 000 and medical expenses up to N$ 2 500 per incident.
 
3. All PAI claims will be directed to the insurer, Regent Insurance Company Ltd, Car Rental acts as the insurer's agent and will not be liable in any way in connection with the insurance covered by them.
 
THIRD PARTY INSURANCE/CLAIMS
 
For purposes of this clause, third party claims refers to any claims by a third party in respect of damage or loss that you may cause to any other vehicle or property.
 
1. When an accident occurs and a third party is involved (regardless of fault) the following information is required.  If this information is not accurate or detailed, all cover may be negated –
  
either a Passport or ID Card (South African residents)
contact telephone number (land line and mobile, where available)
 physical address
 e-mail address (if possible)
 the location of the police station where the accident was reported, including the telephone number
 Police Case Number
 if insured, the name of the underwriter and the policy number (if possible)
 full and accurate description of the accident with an explanatory sketch
 copy of the renter’s driver’s license
 
 If for any reason it is found the details provided are not truthful or fraudulent cover will be negated and the renter will be liable for all damages and associated costs.
 
2. Third Party costs may be billed up to three years after the incident and can take up to five years to recover.
 
3. If an excess is applicable this will be billed to the renter regardless of fault.  This excess will only be refunded if The Car Rental claim against the third party is successfully recovered and payment has been received in our bank account.
 
ACCIDENT OR THEFT
 
In the event or accident or theft the renter must –
 
1. contact Car Rental immediately
2. make a full report at the nearest Police Station within 24 hours where an accident has occurred and within 6 hours in case of theft.  A Police Case Number must be obtained
  
Renters are not permitted to replace or repair any vehicle parts unless authorised by Car Rental in writing.
 
In the event of loss or damage the Car Rental reserves the right to bill the renter for such loss or damage regardless of whether or not the renter has signed the post inspection or claim form.